🧠 research
I start by understanding how people actually use the product—through interviews, field visits, or usability tests. I look for patterns and friction points, then work with the team to shape next steps based on what we learn.
✏️ design
I focus on designing flows that feel intuitive, especially in complex systems. From early sketches to high-fidelity prototypes, I aim to make the product feel clear and usable—for both users and the teams behind it.
